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FREQUENTLY ASKED QUESTIONS

 
 
 
How do I book a property?
We can assist you and book you right away or you can book online through our website Belairtremblant.com. It is very simple grab your credit card and follow the process.
 
The property says $160 a night but when I book the price is different?
The price displayed next to each property is the lowest nightly rate for the year. The prices vary from day to day depending on demand. After you enter the dates of your stay you will have a chance to see the total rental amount for that period before we charge your credit card.
 
Why am I unable to book a property online for just 1 or 2 nights?
All of our properties have a minimal stay that range from 2 to 5 nights. You will typically find a 2 night minimal stay during low season and 3 to 5 night minimal during high season, special events and holidays. Once you enter your dates on our booking page, the system will advise you if they do not meet the minimal stay for that period. You could also send an email to our reservation desk at rent.officialmt@gmail.com with your request and if we can accommodate you, we will.
 
Do I get a confirmation after my booking?
Yes, you will receive an email confirmation with your booking details.
 
Where do I check in?
You may check-in at our reservations desk which is located inside of the clubhouse
 
What is the address for the clubhouse at Bel Air?
80 rue des Sept Sommets, La Conception, QC J0T1M0
 
How do I get my keys? 
 
From 9 am to 7 pm:
You will receive your keys when you check in at our reception desk, located inside the Clubhouse, from 9 to 7 pm. If for any reason you were supposed to arrive before 7 pm but you are running late, please contact us at 819-833-1293 to give you proper instructions.
 
After 7 pm:
Please let us know in advance if you aafter 7 pm. On the day of your arrival, we will send you the door code to access your chalet. The next day, you will have to come to the front desk to properly check-in.
 
What time is check in?
4pm
 
What time is check out?
11 am
 
Can I come after hours?
Yes, you can. If you plan to arrive after 7pm, you must let us know in advance so that we may email to you the door code to access your chalet. The following day you will be required to stop by the reservations desk at the clubhouse to do a brief check-in.
 
Is breakfast served at the Clubhouse? Is it free?
We offer a free continental breakfast on Saturdays only from 7:30 am to 10 am. If you want to buy breakfast from us any other day, you must reserve it the day before at the front desk. The cost is 10.50$ per person 
 
Can I have lunch at Bel Air’s restaurant?
Yes, the restaurant is open from 9 am to 6 pm every day during the summer. 
 
Does the restaurant at Bel Air serve dinner?
Unfortunately, our restaurant closes at 6 pm. 
 
What amenities are included with my stay?
Access to the clubhouse
Pool
Tennis court
Mini Basketball court
Fitness room
Yoga room
Kids playroom
Teen game room 
Movie room
Volleyball, mini soccer, mini farm, archery (beginning of August)
Zip line $$ August 12th (Zip lines are not free)
 
Will the chalet be cleaned before my arrival?
Yes, your chalet will be fully cleaned before your arrival.
 
Are the chalets fully equipped?
Yes, all our chalets are fully equipped. This includes sheets, towels, dinnerware, utensils, Nespresso coffee machines, regular filter coffee, clothing iron, hair dryer, clothes washer and dryers and more. There is also an outdoor seating area with a grill. Wi-Fi and Netflix is also included.
 
Is there Wi-Fi?
Yes, there is Wi-Fi.
 
Do I need to clean the chalet before my departure?
No, you won’t need to clean the chalet before departure; however, you will need to:
Clean pots and pans.
All dining ware, utensils and glasses must be cleaned. You can place them in dishwasher and leave it activated.
The trash and recycle items must be placed in the garbage or recycling bin.
 
 
Can I have daily cleaning? 
Unfortunately, we don’t offer daily cleaning service at this time.
 
How far is the Clubhouse from the chalet?
From Domes: walking distance to clubhouse
From Stowe: 1 minute by car
From Andorra: walking distance to clubhouse
From Aspen: walking distance to clubhouse
From Vail: walking distance to clubhouse
From Cortina: walking distance to clubhouse 
From Meribel: walking distance to clubhouse
From Zamana: 2 minutes by car 
From Lily Bleu: 2 minutes by car
From Villa Prestige: 2 minutes by car 
From The Summit: 2 minutes by car
 
Are all the Domes the same? Are they fully equipped?
We offer 2 different Dome models. One model features a king-size bed and sleeps 2 people. The second model has a king-size bed plus a mezzanine level that with two single mattresses for a family of 4. 
 
Are Domes fully equipped?
Yes, they are fully-equipped. Each dome has a full bathroom, flat screen TV, wood burning fireplace, a dining table with chairs and kitchenette. Outside there is a wood deck with patio seating, private hot tub and barbecue grill.
 
What is the difference between the 2 bedroom chalets?
 
STOWE: 
Sleeps up to 6 people in an area of 1,000 square feet. 
2 bedrooms each with a private bathroom and 1 sofa bed.
Least expensive since they are located off site in front of the main entrance of the project, 30 seconds away from the main entrance and a 2 minutes’ drive to clubhouse.
They have less privacy.
They were built at the end of 2015.
Living room sofa bed sleeps 2.
They don’t have central AC but there are fans and each bedroom has a portable AC
Share a spa Jacuzzi for 4 units.
 
ANDORRA:
Sleeps up to 6 people in an area of 750 square feet. 
2 bedrooms: 
      one with a king-size bed and private bathroom and second has twin bunk beds 
      (for 4 people) with bathroom.
Built in July 2019, industrial loft finished.
Tablets and Netflix
Central A/C
Gas fireplace
Private hot tub
15 seconds by car to clubhouse or 3 minutes walking
 
ASPEN / VAIL: 
Sleeps up to 6 people in an area of 1,000 square feet
2 bedrooms with a king size bed and en-suite bathrooms 1 inflatable mattress in living room
Luxurious design
Central A/C
Private hot tub
Gas Fireplace
Walking distance to clubhouse
 
You have several larger homes available what are their differences?
We invite you to check our reservations website to have more information our chalet rentals, their sizes, style and decor. The bigger chalets are designed for 6 to 12 people. 
 
Why do larger homes have different prices?
Some of our bigger chalets are owned by different individuals that have set their own rates. 
 
Will I be charged at the time of booking?
If your stay is within 30 days you will be charged the full amount at the time of booking.
 
If the booking is in more than 30 days, you will pay 50% at the time of booking and the other 50% 30 days before your stay.
 
What is your cancellation policy?
Cancellations made more than 60 days prior to check in are subject to a $300 cancellation fee. 
Cancellations made between 31 to 59 days prior to check in will forfeit 50% of the rental rate.
Cancellations made 30 days or less prior to check in will forfeit 100% of the rental rate. 
In addition, if guests decides to leave before their check-out date, there won’t be any refunds for the remaining days.
 
How far is Bel Air Tremblant from:
St Jovite: 15 minutes 
Old Village: 8 minutes
Ski Resort - Tourist Village: 8 minutes       
 
Which is the closest Lake? 
Lake Mercier 
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